Privacy Policy

1. Data Controller

The Data Controller of personal data is Bespoke Limousines di Alessio Benvenuto Silva, VAT 13102460964, with registered office in Via California 11, 20144 Milan (MI), Italy. For any clarification or request regarding the processing of your personal data, you can contact us at: info@bespokelimousines.com.

2. Types of Data Collected

During navigation and interaction with our website, we collect the following types of personal data:

• Identification and Contact Data: voluntarily provided by the user via the booking or contact form (including full name, email address, phone number, pick-up/destination address, service date/time, and special requests).
• Corporate Data: provided via the Travel Advisors & Corporate Accounts section (company name, VAT number, tax code, corporate contact details).
• Technical Navigation Data: automatically collected by the server during site access (including IP address, browser type, access time, visited pages) strictly for platform security and technical operation.

3. Purposes of Data Processing

The personal data collected is processed for the following purposes:

• Management, organization, and fulfillment of Chauffeur service booking requests.
• Responding to general contact inquiries, quotes, or commercial collaborations (B2B / Travel Advisors).
• Fulfillment of legal, accounting, tax, and administrative obligations connected to requested services.
• Ensuring technical operation, security, and stability of the website (no data is used for commercial profiling or sold to third parties).

4. Legal Basis for Processing

We process your personal data only when at least one of the legal bases under GDPR (Art. 6) applies:

• Performance of a Contract or Pre-contractual Measures: processing is necessary to provide requested transport or booking services.
• Compliance with a Legal Obligation: for compliance with tax, accounting, and public safety regulations.
• Legitimate Interest: to ensure website security and legal defense in court.

5. Processing Methods and Data Retention

Processing is carried out using electronic and IT tools, adhering strictly to the purposes specified above and ensuring data security and confidentiality in accordance with appropriate measures (Art. 32 GDPR). Personal data is retained only for the period strictly necessary to fulfill the purposes for which it was collected (e.g. service duration and statutory tax retention for 10 years, or until deletion request unless legal obligations apply).

6. Data Communication and Disclosure

Collected personal data will never be published, sold, or rented to third parties for marketing purposes. Data may only be disclosed to:

• Chauffeurs and operational personnel assigned to execute the transport service.
• Tax, legal, and administrative consultants for compliance with legal obligations.
• Technical and hosting service providers (e.g., Vercel Inc.) appointed as data processors.

An updated list of data processors is available upon request from the Data Controller.

7. Data Transfer to Third Countries

Personal data is stored on servers located within the European Union. Should transfer to non-EU countries be necessary (e.g., via cloud services), it will occur under appropriate safeguards pursuant to Artt. 44 et seq. GDPR (e.g. Standard Contractual Clauses approved by the European Commission).

8. Rights of the Data Subject (GDPR)

As a data subject, the GDPR grants you the following rights (Artt. 15-22 GDPR):

• Right of access (know what data we process and receive a copy).
• Right to rectification (request update or correction of inaccurate data).
• Right to erasure (right to be forgotten, where applicable).
• Right to restriction of processing.
• Right to data portability.
• Right to object to processing.
• Right to withdraw consent at any time.

To exercise these rights, you may submit a written request to info@bespokelimousines.com. You also have the right to lodge a complaint with the Data Protection Authority (www.garanteprivacy.it).